NPS Calculator
Calculate your Net Promoter Score from promoter, passive, and detractor counts in seconds.
Enter at least one response count to calculate your Net Promoter Score.
What is Net Promoter Score (NPS)?
Net Promoter Score measures customer loyalty by asking how likely someone is to recommend your business on a 0–10 scale. Responses of 9–10 count as promoters, 7–8 as passives, and 0–6 as detractors.
This NPS calculator uses the standard formula: percentage of promoters minus percentage of detractors. Passives are included in the total response count but do not add or subtract from the score.
Turn unhappy callers into recoverable conversations
If detractors are calling your line, Frontmate can answer first and route urgent feedback to the right person.