24/7 intake when the firm cannot pick up
The line still answers. The agent captures the matter and a callback, then stops instead of improvising advice.
Take the after-hours call without giving legal advice
The live demo includes a Legal playbook, and the home page lists law practices among the businesses Frontmate is built for. The job is intake and a callback — not advice.
Callers need a licensed person. The phone still has to pick up.
A law-practice line is not a place for the receptionist to answer the legal question. Many of those calls still arrive when no attorney is available to speak.
Frontmate’s published guardrail for this industry is explicit: legal never advises. The agent takes a message instead, and those rules live in the prompt — not in a slide deck.
What the legal playbook collects
The live legal receptionist is instructed never to give legal advice. It collects:
- Caller name
- Matter type
- Urgency
- A callback number so an attorney can follow up
What this page does not claim
Frontmate does not give legal advice, run conflict checks, or replace an attorney.
This site does not document bar, ethics, or other legal-industry certifications, case-management integrations, or firm outcome metrics for this page.
Verified Frontmate capabilities on this line
Transfer when the caller asks for a human
If someone clearly asks for a person, the agent can transfer. Otherwise it takes a clean message.
A record for the attorney, not a voicemail pile
Name, matter type, urgency, and callback are stored with the transcript so follow-up has context.
The shared product surface is on what Frontmate does on the line, commercial next steps, and the systems it runs on.
Next step
Hear this playbook on a live demo (choose Legal), or contact us.
Other industries: Home services, Healthcare, Real estate.
Try the Legal playbook
On the home-page demo form, choose Legal. Frontmate will call you on that industry playbook.