24/7 answering on a local number
Choose an area-code number, set greeting, hours, and transfer rules, and keep the line covered when the crew is already out.
Answer the job call while the truck is already on the road
Frontmate is built for trades and home-services companies that lose work when the owner is on a job. The live demo uses that playbook when you choose Trades & Services.
The missed call is a missed job
Home-services operators are often on-site when the next caller needs a quote, an arrival window, or an emergency slot. Voicemail does not hold that first conversation.
Published Frontmate writing puts it in operator terms: a trades company that lets calls dump to voicemail is not missing messages. It is missing jobs that went to the next listing.
What the home-services playbook collects
On a trades and home-services call, the receptionist is instructed to gather the details a dispatcher or owner needs to call back:
- Job type
- Address or area
- Urgency
- Preferred arrival window
- A callback number
What this page does not claim
This playbook captures the job and a callback. It does not dispatch a technician, quote a price, or promise an arrival time.
No home-services case-study results, certifications, or named field-service tools are documented for this page.
Verified Frontmate capabilities on this line
Intent, then a clean handoff
The first conversation is greeting, intent, availability, and a handoff — not a menu tree. If the caller asks for a person, the agent can transfer.
A record the owner can act on
After the call, transcripts and lead details live in Neon so follow-up does not depend on replaying voicemail.
The shared product surface is on what Frontmate does on the line, commercial next steps, and the systems it runs on.
Next step
Hear this playbook on a live demo (choose Trades & Services), or contact us.
Other industries: Healthcare, Real estate, Legal.
Try the Trades & Services playbook
On the home-page demo form, choose Trades & Services. Frontmate will call you on that industry playbook.